Cineworld Reviews
Cineworld Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cineworld reviews show a 1.8 star rating from 31 reviews, 7% would recommend. Overall sentiment is negative: frequent booking and app failures, high price level, and many customers request refunds or membership cancellations.
Key Takeaways for Future Customers
- Expect issues with online booking and the Cineworld app when buying tickets.
- Prepare for challenges with membership, subscription management, and card activation.
- Be ready to pursue refunds via bank if customer service is unresponsive.
Negative Feedback / Risk Areas
- Widespread customer complaints about customer service and contact channels.
- Frequent billing problems: double charges, payments taken without tickets, and refund delays.
- Reports of voucher failures, website bugs, and poor accessibility for the deaf community.
Positive Feedback
Customers note comfortable seats, the option to bring snacks, and generally good films when visits succeed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cineworld reviews show a 1.8 star rating from 31 reviews, 7% would recommend. Overall sentiment is negative: frequent booking and app failures, high price level, and many customers request refunds or membership cancellations.
Key Takeaways for Future Customers
- Expect issues with online booking and the Cineworld app when buying tickets.
- Prepare for challenges with membership, subscription management, and card activation.
- Be ready to pursue refunds via bank if customer service is unresponsive.
Negative Feedback / Risk Areas
- Widespread customer complaints about customer service and contact channels.
- Frequent billing problems: double charges, payments taken without tickets, and refund delays.
- Reports of voucher failures, website bugs, and poor accessibility for the deaf community.
Positive Feedback
Customers note comfortable seats, the option to bring snacks, and generally good films when visits succeed.
Media from reviews
Leeds, Leeds
Incorrect Booking- Cineworld App Fault
I cannot contact anyone at all. I have been charged for a booking today when I clicked on tomorrow's booking. I have emailed, called, and gone through the website.
Preferred solution: Full refund
User's recommendation: Dont trust the app.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Croydon, Croydon
I cannot book online due to a bug in your website
I tried to book a ticket for a film on my Safari browser, but I was not able to click on the pay by debit/credit card link.
Preferred solution: Price reduction
User's recommendation: Avoid this chain if possible
Wakefield, Wakefield
Dont try ringing them
Customer service in traditional sense doesn't exist according to he automated message on the phone number pissexpnsumer gave me. Which is possible given theya the still having trading challenges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tower Hamlets, Tower Hamlets
Update unlimited photos
Hi, hope you are doing well. Im *** *** and my card number is ***.
I mailed you many times for the same reason. Could you please update my photo in unlimited card.
I am already send email but i didnt get any update can you please follow up this issues
Preferred solution: I just need update photo in unlimited card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bootle, Sefton
Membership card.
Has never received anything about my card if I can get a new one, sent this message about a month ago.Thanks ***.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manchester, England
Power cut in cinema
Power cut in Tellford cinema able for refund for 2 adults and 1 child I never even got to enter the cinema and we was told to get a refund
User's recommendation: Power cut
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy voucher are not accepting to book a ticket
I brought a voucher from *** employee, but I did not work. I got only 2 vouchers working, but another is not working. So please send vouchers back, please.
Preferred solution: Like 3 ticket Voacher For IMAX screening R Full refund of amount for 3Tickrts
London, England
I can't pay for my tockets. And also I have to pay for myself despite Im a regular customer and have ypur card. Can you resolve my problem.please? Because I pay monthly £17.99 !!!
- - A regular customer pays a monthly fee but still faces extra ticket charges.
- - Payment failed today on both cards despite available funds; please help.
Even though I've been a regular customer for many years, I still have to pay for my ticket every month! I pay a monthly fee, but it still says I have to pay extra. Could you help? I'd be grateful. Also, I couldn't pay today for my tickets for some reason; I tried both my cards (yes, there are money on them!). So I have no idea what's going on. Can you help, please? Thank you.
Regards,
Justyna
Your customer
Preferred solution: Help with my payments. I dont want to double pay because I already pay my monthly payment.
User's recommendation: Yes, but I need to solve my problem first.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hounslow, Hounslow
I have issue with booking the Ticket...
I have issue with booking the Ticket for 3rd of June , I have Unlimited Pass unfortunately I cant book a ticket for free cost .
Oldham, Oldham
Hello, I booked a ticket at [GEOGRAPHIC_DATA]...
- - Payment was charged, but I have not received a ticket.
- - Please check my booking and resend the ticket before the show tonight.
Hello, I booked a ticket at [GEOGRAPHIC_DATA] cineWorld a few minutes ago. The payment has already been taken from my bank account, but I did not receive printed ticket.
Before making the payment, I entered my email address and phone number correctly, but I have not received the ticket by email or SMS either.
Could you please check my booking and resend the ticket as soon as possible ? Because the show is tonight
Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Skelmersdale, Lancashire
I wish to termanate my unlimited...
I wish to termanate my unlimited contract from today
Ian peckham
Account number
633577****0871****
Kind regards.
- Not sure
Preferred solution: Just to cancel
User's recommendation: Lack of public transport forces me to cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Uxbridge, Hillingdon
Still not get my refund amount
- - Tried to book 2 Cineworld tickets and the payment was charged, but the booking failed.
- - Tried to book again and the same issue occurred.
Hi last Sunday I trying to book the tickets in Cineworld app for 2tickets I paid for tickets but one error mail received from ur side that u unable to book ur ticket but amount was taken from my account and I try to make book again same thing happene
Preferred solution: Full refund
London, England
Cancel membership
I was in out of station I want stop my membership cancel me the direct debit . Because in emergency case I went out Ill back after few weeks so please stop my membership thank you
User's recommendation: Cancellation
Hounslow, Hounslow
Tickets refund
I booked 2 online tickets with gift card but I didnt used yet because of emergency. So please I need refund for my tickets
Preferred solution: Full refund
Hackney, Hackney
Cancel my Cineworld subscription
- - Service quality was poor and calls were not answered.
- - They did not respond well to my inquiries.
- - I have not received my refund yet.
Company service is so bad. I called them they didnt receive yet.
And they didnt respond well.
I would like to request them to maintain good communication with customers. Even I didnt get my refund yet.
- Lack of good relationship with customers
- Should increase good service
Preferred solution: Full refund
User's recommendation: They would no longer with cineworld
Sheffield, England
Website booking failute
No telephone answering whatsoever..cant book on line as its faulty and they charge more if you just turn u
P
Preferred solution: Apology
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